Electronic ID is personal identification used in the digital world to log in to apps and websites. They can be used for strong customer authentication, including to transfer funds and in ecommerce. Signatures using electronic ID meet modern security requirements and are equivalent to hand-written signatures.

You can use either electronic ID on a SIM card (phone number) or the Auðkenni app.

Electronic ID can be activated in any Landsbankinn branch. To activate, always bring valid personal identification, which means your passport, driver’s license issued by any of the Nordic countries (physical, not digital), personal ID which is a valid travel ID issued within the Schengen area and EEA and Icelandic nafnskírteini, issued by Registers Iceland after 1 March 2024.

The Auðkenni app is downloaded from the App Store or Google Play, and activated through self-service channels or at a local registration centre.

Self-service is both easy and simple and requires:

• A valid Icelandic passport
• A smart device with NFC support
• That you have reached 18 years of age

With electronic ID on a SIM card, you use your phone number to log in. The electronic ID is stored on your SIM card and will continue to work even if you move your SIM card to another phone. It only works with Icelandic phone numbers, and you have to have phone coverage.

With electronic ID on the Auðkenni app, you use your kennitala (Icelandic Id.No.) to log in. Electronic ID on the Auðkenni app is stored on a phone or smart device and not linked to a phone number or SIM card. This means it doesn’t matter if you have an Icelandic phone number or otherwise. The Auðkenni app requires an Internet connection.

Landsbankinn activates electronic ID for customers free of charge. Otherwise, the cost of activating electronic ID is as listed in the Bank’s current tariff.

If you can’t remember your PIN or the electronic ID is locked, new electronic ID must be activated.

With most phones, the PIN of electronic ID can be changed, but then you have to remember the old PIN. See the Auðkenni website.

Yes, with the approval of a legal guardian. A legal guardian can consent by signing an electronic authorisation on Auðkenni’s website and the applicant can then visit a Landsbankinn branch within 30 days and take valid personal identification along. Otherwise the legal guardian and applicant can visit a branch together. Both will be required to show valid personal identification.

The Auðkenni app can be used anywhere in the world regardless of phone companies, both with Icelandic and other phone numbers. You can activate electronic ID yourself through the Auðkenni app. In order to activate electronic ID using this self-service solution, you need to:

• Have reached 18 years of age
• Have a smart device with NFC support
• Own a valid Icelandic passport

If you do not tick all of these boxes or you’d prefer to come see us, we’ll be happy to help you set up the Auðkenni app. Make an appointment with the branch of your choosing and remember to bring valid personal identification. You can also get help setting up the app in any other Auðkenni registration centre.

No, unfortunately you cannot authorise others to activate electronic ID on your behalf.

Yes, identification using electronic ID is equivalent to showing personal identification at Landsbankinn. Electronic ID can be registered on our website.

If your electronic ID is stored on your SIM card, you need to activate new electronic ID when you change operators.

The Auðkenni app will continue to work despite a change of phone companies and/or phone number, but the electronic ID will need reactivation. When a new smart device is set up with date from an older device, the Auðkenni app is copied over but not the electronic ID stored on it.

Electronic ID on SIM cards work with most phone types - a smartphone is not required. There are some exceptions, see Auðkenni’s website.

The Auðkenni app works with most smart devices.

There are several options:

• Contact your phone company. When a phone company closes a SIM card, the electronic ID is automatically deactivated.
• Contact Auðkenni ehf. They can terminate your electronic ID.
• Contact us at Landsbankinn and we terminate your electronic ID for you.
• If you have a second set of electronic ID, you can log on to my pages at Auðkenni and cancel your lost electronic ID there.

Yes, you can monitor the use of electronic ID on my pages at Auðkenni.

Valid personal identification refers to:

• A passport issued by any country.
• A driver’s license issued by any of the Nordic countries (physical, not digital).
• Personal ID that qualifies as travel documentation issued within Schengen or the EEA.
• Icelandic nafnskírteini, issued by Registers Iceland as of 1 March 2024.
• Icelandic residence permit card.