Customer due diligence

Customer due diligence

The bank is required to complete customer due diligence on its customers and that allows the Bank to monitor money laundering and terrorist financing. Customers are required by law to provide the Bank with information about the business they conduct through it.

How to respond

Customer due diligence must be undertaken regularly and customers are notified when they are required to update their information. Responding to the questionnaire is a matter of moments. Customers are required to submit a response; otherwise, access to accounts will be suspended pending completion of the questionnaire.

Please note that new customers or applicants for new services with the Bank are required to save valid personal identification to Landsbankinn’s systems. This can be done using electronic ID on Landsbankinn’s website. Personal information, such as about legal domicile and communication channels, can easily be updated in online banking, under Settings.

Residency for tax purposes

Everyone who is domiciled outside of Iceland for tax purposes is required to register their tax identification number (TIN) with the Bank. You can register or correct your TIN in the app and online banking by responding to due diligence.

Join our group of satisfied customers

Applying for access to online banking and the app, creating an account and getting a debit card is a matter of minutes.

Cookies

By clicking "Allow All", you agree to the use of cookies to enhance website functionality, analyse website usage and assist with marketing.

More on cookies