Cookies

By clicking "Allow All", you agree to the use of cookies to enhance website functionality, analyse website usage and assist with marketing.

More on cookies

Be­ware of fraud – do not ap­prove pay­ments and log-ins without due con­sid­er­a­tion

29 July 2022 - Landsbankinn

We would like to issue a warning about fraudulent behaviour that has taken place under name of Landsbankinn, and remind you that a transfer of funds should never be approved unless you really intend to transfer funds.

This week, an internet scam was detected whereby people were being lured onto a false log-in site for Landsbankinn’s home bank service. In some cases, customers entered their username and password, and consequently that information was now in the hands of internet hackers. After that, they received a request from the fraudsters where they were asked to identify themselves, including by giving their PIN code.

However, this information is not sufficient for the fraudulent parties to log into the home bank/app, as login must be confirmed by giving approval, for instance by entering and identification number that is provided by SMS.

For this reason, we would like to reiterate the following:

  • Never approve a login, transfer or any other actions in the home bank/app, unless you are actually performing these actions. 
  • Do not approve a login by electronic certificate unless you are actually using them to log in.
  • It is not certain that funds that are lost in this manner can be recovered, in which case you may have to bear the loss.
  • We never send you a link that brings you onto the login page of the home bank or the app. Always enter our website in the conventional manner – www.landsbankinn.is – in order to log in to the home bank.
  • We recommend that you familiarize yourself with cybersecurity issues and ways in which to resist cyberfraud at landsbankinn.is/netoryggi.

What should I do if I’m the victim of fraud?

  • Customers who have provided information on a fraudulent page must immediately change their password and PIN code.
  • Contact us as soon as you can by telephone number 410 4000, e-mail address landsbankinn@landsbankinn.is, or live chat.
  • If your card or card number is stolen, you can block it immediately in the Landsbankinn app.
  • Outside banking hours, you can call the emergency number of the relevant credit card company. The emergency number of Valitor, which issues Visa cards, is 525 2000.

You can report the fraud to the police by sending an e-mail to cybercrime@lrh.is.

You may also be interested in
16 April 2025
Service over Easter - the app and Ellí are open
Landsbankinn’s branches and service centres will as usual be closed over Easter and open again on Tuesday, 22 April.
9 April 2025
Economic forecast to 2027: Fair outlook yet anything may happen
Landsbankinn Economic Research today published its economic forecast to 2027. Economic Research forecasts 1.4% economic growth this year and 2.1% next year. Rarely has uncertainty been greater and the forecast can be said to hold until further notice. 
8 April 2025
Full house at Landsbankinn on DesignMarch
The atmosphere was exciting and the house packed at Landsbankinn’s DesignMarch event on Friday, 4 April. The event began with a discussion about funding and design, and in the evening, young fashion designers took over the stage.
Fjölskylda úti í náttúru
8 April 2025
Initial authorisation to use supplementary pension savings towards first housing purchase expiring soon
First-time home buyers can use their supplementary pension savings to make tax-free payments towards their mortgage for a 10-year period. Just over 10 years have now passed since the solution was first enacted and, as a result, the authorisation will soon expire for many - if it hasn’t already.
Landsbankinn
27 March 2025
Seyðisfjörður service point moves to Egilsstaðir
The services provided at Landsbankinn’s outlet in Seyðisfjörður will transfer to the Egilsstaðir branch on Friday, 4 April.
HönnunarMars 2025
26 March 2025
Diverse and exciting DesignMarch 2025 at Landsbankinn
Landsbankinn is one of the main sponsors of DesignMarch and an active participant in the festival. We will be hosting exciting events at the Bank’s headquarters in Reykjastræti and videos featuring seven designers will appear on our Youtube channel.
Landsbankinn
24 March 2025
First to digitise communication about inheritance estates to district commissioners
Landsbankinn has digitised the communication of information about the estates of deceased persons on the date of death directly to the estate register of district commissioners. This includes the balance on accounts and housing mortgages.
Landsbankinn og TM
21 March 2025
TM and Landsbankinn branches merge
The branches of TM and Landsbankinn in Akureyri, Reykjanesbær and Vestmannaeyjar will merge on Monday, 24 March 2025, allowing customers to get both banking and insurance service in one place.
Landsbankinn
20 March 2025
Landsbankinn changes interest rates
Landsbankinn changes deposit and lending rates and the new interest rate tariff enters into effect on 27 March 2025. The main changes are as follows:
Reykjastræti
3 March 2025
Landsbankinn’s building recipient of the Concrete Award 2025
Landsbankinn’s building at Reykastræti in Reykjavík has received the Concrete Award 2025 from the Icelandic Concrete Association. The Association annually recognises built structures that combine original and professional use of concrete in the man-made environment.